This Contact Us page provides the official business and customer support information for Kxvpn.
OUR IDENTITY
Legal Business Name: PIRUS GROUP PTY LTDStore Name: Kxvpn
Physical Business Address: Quakers Hill, NSW 2763, Australia
ABN: 51 697 275 648
ACN: 697 275 648
CUSTOMER SUPPORT HOURS
Support Hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore). These hours align with our order handling schedule for processing customer messages, shipment questions, return requests, and product support.
HOW TO REACH US
Current Support Email: support@kxvpn.shopBusiness Phone Number: +61 468 203 581
When contacting us about an order, please include the order number, the email address used at checkout, and a clear description of the question or issue. For damaged or incorrect items, include photos of the product and packaging so we can review the matter efficiently.
We respond during the support hours listed above. Some cases take additional review if they involve carrier records, return inspection, payment verification, or product condition.
PRODUCT QUESTIONS
For cutting-board support, identify the SKU and whether the question concerns dimensions, material, thickness, usable faces, groove, handle, grip border, finish, first-use washing, hand washing, drying, wood oiling, storage, package completeness, delivery condition, or return eligibility.